We’ve Got a Team Standing By.
In today’s insurance job market, finding a licensed Customer Service Representative (CSR) can feel nearly impossible. Agencies across the country are competing for a limited pool of qualified professionals, often facing weeks – or even months – of job postings, interviews, and training just to get one new hire onboard. Meanwhile, your current staff is overwhelmed, service quality slips, and client satisfaction is at risk.
But here’s the good news: You don’t have to wait months or risk burning out your team. At Angela Adams Consulting, we provide on-demand licensed CSR support that allows your agency to keep moving forward – without the stress of traditional hiring.
The Challenge of Staffing Your Agency
If you’ve been struggling to fill CSR roles, you’re not alone. The insurance industry is experiencing an unprecedented talent shortage. It can take weeks to months to hire a licensed CSR. This is time when your agency is vulnerable. Having to scramble to cover work, handle renewals, and maintain client relationships – all while burning out your current staff.
This staffing gap creates several costly problems:
- Service bottlenecks: Without enough hands on deck, clients wait longer for responses, endorsements, and certificates.
- Overworked employees: Your existing CSRs pick up the slack, leading to overtime, stress, and eventual burnout.
- Lost revenue: Productivity dips and missed opportunities during vacancies can cost agencies thousands per month in lost business.
- Increased turnover: When employees are stretched too thin, retention suffers, creating a cycle of vacancies and constant training.
This is where outsourcing makes sense. Agencies can bypass these hiring hurdles entirely by leveraging our team of licensed CSRs who are ready to step in immediately.
Learn more about our CSR back-office support services.
How We Provide Instant Licensed CSR Support
At Angela Adams Consulting, we understand the pressure agencies face when a CSR position goes unfilled. That’s why we created our Licensed CSR Temporary Coverage service, designed specifically for agencies that need fast, reliable help.
Here’s how it works:
- Immediate Coverage: Instead of waiting for a new hire, our CSRs are ready to start almost immediately. Within days, we can place a qualified, licensed professional to support your team.
- Fully Licensed, Experienced Professionals: Our CSRs are not entry-level trainees. They are licensed insurance professionals who understand your workflows, systems, and client needs. They integrate seamlessly into your operations, minimizing disruption.
- Flexible Engagement Options: Whether you need coverage for a few weeks during an employee’s leave or ongoing support for several months, we tailor our service to fit your timeline.
- Cost-Effective Alternative: Hiring comes with recruiting costs, onboarding expenses, benefits, and more. With AAC, you skip those costs and only pay for the time and support you need.
Explore our licensed CSR temporary coverage options here.
The Hidden Costs of Waiting to Hire
Delaying action while waiting for the “perfect” CSR hire doesn’t just slow your agency – it can actively harm it. Every week without adequate support means more overtime for your existing team, delayed service for clients, and greater risk of errors caused by rushed work.
A prolonged hiring process can also create reputation risks. Clients expect fast, accurate service. When their experience suffers due to staffing shortages, they may consider competitors who can deliver faster responses.
By choosing our licensed CSR team, you sidestep these risks entirely and keep your operations running smoothly.
Real-World Results from Our Clients
One independent insurance agency recently found itself in a bind: its only licensed CSR went on unexpected medical leave. With renewal season underway, panic sets in.
They reached out to Angela Adams Consulting, and within 48 hours, we placed a licensed CSR to cover their book of business.
The results were immediate:
- Renewals processed on time
- Client response times stayed on track
- Zero overtime required from their in-house staff
The agency’s leadership later shared that partnering with us was “the best staffing decision we’ve ever made. We didn’t just survive renewal season – we thrived.”
This story isn’t unique. Dozens of agencies have turned to us for fast, dependable licensed CSR support that keeps their business moving.
Ready to Fill Your CSR Gap Today?
If you’ve been struggling to hire a licensed insurance CSR, it’s time to stop waiting and start acting. With Angela Adams Consulting, you get immediate access to a team of licensed, experienced professionals who can step in right when you need them most.
✅ No lengthy hiring process
✅ No costly downtime
✅ Just reliable, expert support – fast
Book a meeting now with Stephanie Abplanalp and see how quickly we can bridge your staffing gap.
Stop losing time and revenue, waiting for the perfect hire.
Let Angela Adams Consulting provide the licensed CSR support your agency needs – today.
