Hiring a qualified, licensed Customer Service Representative (CSR) for your insurance agency is now more challenging than ever. The process takes a long time, costs a lot, and often leads to turnover. If you’re feeling frustrated, burned out, or ready for a better option, you’re not alone.

At Angela Adams Consulting, we have good news: you can stop searching. Our CSR support team consists of licensed, experienced professionals who fit right into your operations without the risks and costs of traditional hiring.

The CSR Hiring Crisis: What Agencies Are Facing

Independent insurance agencies are struggling to fill CSR roles. Even when they manage to hire, keeping those employees is a major challenge. The constant cycle of recruiting, training, and replacing staff creates operational delays and exhausts your top talent.

Let’s break it down:

• Hiring takes time and pulls leaders away from work that generates revenue.
• Onboarding costs money, especially if the new hire leaves after a few months.
• Short-staffed teams are more likely to make mistakes and miss service goals.
• Clients notice the difference with slower response times and uneven service.

You’re not imagining it: hiring has become tougher, and it’s draining your agency’s resources.

Why We’re Different: Our Model Is Built for Insurance Agencies

At Angela Adams Consulting, we don’t offer one-size-fits-all outsourcing. We provide a specialized CSR solution designed specifically for independent insurance agencies. This isn’t just staffing. It’s strategic support from licensed professionals trained in your systems, workflows, and priorities.

This model means:

• No trial-and-error with untrained hires
• No endless recruitment cycles
• No need to “start over” every few months

Instead, you gain continuity, stability, and expert-level service that grows with your agency.

Learn more about our CSR Back-Office Support

Expertise You Can Rely On

Our CSRs are licensed in insurance and have years of agency experience. Many have worked in servicing roles for personal and commercial lines at agencies like yours. They understand the difference between a binder and a certificate, and they don’t need Insurance 101.

When you choose Angela Adams, you’re not paying to train someone new. You’re bringing on professionals who already speak your language and understand your systems.

Experience That Sets Us Apart

We’ve supported hundreds of agencies over the past two decades. We’ve witnessed it all: acquisitions, management system changes, rapid growth, and staff turnover. Our team adjusts quickly and fits in seamlessly, allowing your operations to run smoothly.

Whether you’re covering for maternity leave, handling rapid book growth, or addressing a resignation that left your service team short-staffed, Angela Adams provides immediate, seamless relief.

Authoritativeness You Can Trust

Angela Adams Consulting is a recognized name in the industry. Our training programs are used by agencies and consultants across the country, and we are a Vertafore partner for AMS360 support. We’re not just a vendor; we’re a trusted voice in insurance operations.

Check out our specialized AMS360 Training programs that agencies across the country rely on.

Built on Trust

We operate as an extension of your team. Our CSRs work within your systems (AMS360, Epic, QQCatalyst, etc.), follow your procedures, and communicate with your team and clients just like an in-house employee would.

This ensures no disruption to your service model and no awkward client handoffs. To your policyholders, we are part of your agency.

What You Gain When You Stop Hiring and Start Partnering

When you stop chasing the next hire and partner with a team like Angela Adams, you gain:

• Stability: No more disruptions from unexpected resignations or extended leaves.
• Focus: Your leadership team can concentrate on growing the agency instead of constantly onboarding.
• Consistency: Our CSRs deliver reliable, high-quality service day in and day out.
• Flexibility: Need coverage for three weeks or three months? We adapt to your needs.
• Scalability: We grow with your agency, adding support when you need it most.

By shifting from hiring to partnering, you transform your operations from reactive to proactive.

Stop the Search. Start the Solution.

Every day you spend looking for a CSR is a day of delayed service, stressed staff, and missed opportunities. With Angela Adams Consulting, you get more than just help; you get an experienced, licensed insurance professional who can start contributing right away.

• No costly recruiting or onboarding delays
• No wondering if they understand insurance.
• Just results, service consistency, and peace of mind

Book a meeting with Stephanie Abplanalp today and let’s end your CSR search for good.